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Refund policy

Last updated: 30 September 2026

We want your Bhaagyavaan order to arrive correctly and in good condition. This policy explains how to request a return, replacement, cancellation or refund.

7-day returns

You may request a change-of-mind return within 7 calendar days of delivery. Items must be unused, unwashed, unaltered and complete with their accessories, labels and original packaging. A receipt or order number is required. Please contact us before sending anything back so we can provide return instructions and confirm the applicable shipping cost.

Personalised, engraved or made-to-order items are not eligible for change-of-mind returns once work has begun, where this restriction was disclosed before purchase. Gift cards, if offered, are not returnable for cash unless required by law. These exclusions do not remove your rights for defective, damaged, incorrect or misdescribed goods.

Damaged, defective, incorrect or missing items

Please inspect your delivery and contact us as soon as you discover an issue. Reporting visible transit damage preferably within 48 hours helps us investigate with the courier. This is a request for prompt reporting, not a cut-off that removes your statutory rights.

Send your order number, a description of the issue and, where possible, photographs of the product and packaging. An unboxing video can help but is not mandatory. Keep the packaging where reasonably possible. We will review the issue and arrange an appropriate replacement or refund. You will not bear reasonable return-shipping costs for a confirmed defect, transit damage, wrong item or material mismatch with the description.

Where the product listing explains a natural finish, patina or handmade variation, minor variations consistent with that description may occur. This does not excuse damage, unsafe goods, incorrect material or a material difference from the advertised product.

How returns work

  1. Email us with your order number and reason for return.
  2. We confirm eligibility, the return address and whether a pickup or an agreed self-ship method is appropriate.
  3. Pack the item securely with all included components. For a change-of-mind return, send it within 7 calendar days of our approval or the mutually agreed collection date.
  4. We inspect the returned item and communicate the outcome, normally within 3 business days of receipt. Any rejection will include a reason.

For a change-of-mind return, the customer pays the actual return-shipping cost. If we arrange collection, the cost will be quoted for agreement before booking. Original delivery charges are not refundable for a change-of-mind return. No restocking fee is charged. For our error or a confirmed product fault, the affected item and applicable standard delivery charges are refunded, and we arrange or reimburse an agreed reasonable return cost.

Refund method and timing

Approved refunds are initiated within 5 business days of approval, to the original payment method. Your bank or payment provider may take a further 5–10 business days to display the credit. We will share the refund reference where available. If it has not appeared after this period, contact us so we can trace it.

If cash on delivery is available and was used, we will agree a verified bank or UPI transfer with the purchaser. We do not require an OTP, card PIN or UPI PIN to issue a refund. Store credit will be used only if you choose it. Exchanges depend on stock; if the requested replacement is unavailable, an eligible refund will be offered.

Cancellations

Contact us promptly to cancel an order. Standard orders can be cancelled without a cancellation charge before dispatch. If already dispatched, the return process applies. For personalised or made-to-order goods, any non-cancellable stage or agreed cost must have been clearly disclosed before purchase; contact us to check the work status.

If we cannot fulfil an order, we will inform you and refund the amount collected for the unfulfilled items and any applicable delivery charge. We will not substitute a materially different product without your agreement.

Your consumer rights

This policy is additional to rights and remedies available under applicable Indian consumer law. It does not exclude those rights or limit remedies for defects that reasonably become apparent later.

For assistance, email support@bhaagyavaan.com with your order number and the details of your request. Bhaagyavaan is operated by Lokmitra Ventures Private Limited.