Shipping policy

Last updated: 2 October 2026

Delivery coverage

Bhaagyavaan ships orders from Gorakhpur, Uttar Pradesh, to serviceable addresses in India. Availability depends on the destination PIN code, product size and courier coverage. International delivery is not offered through the standard domestic checkout unless separately agreed in writing.

Processing and delivery estimates

Dispatch and delivery estimates depend on the item, stock availability and destination. The applicable estimate will be stated on the product page, at checkout or confirmed with you before an order with a special lead time is accepted. Please contact us before ordering if delivery by a particular occasion is essential.

Orders are checked, securely packed and handed to a courier after payment or the available payment arrangement is confirmed. Dispatch is distinct from delivery. Business days for order processing are Monday to Saturday, excluding public holidays. A customised, bulk or pre-order item may have a different lead time, which must be disclosed before purchase.

Delivery dates are estimates unless expressly guaranteed in writing. Weather, holidays, transport disruption and remote-area service can affect transit. If there is a material delay or we cannot fulfil the order within the agreed schedule, we will contact you with the available options, including cancellation and an applicable refund. Your legal rights in relation to late or failed delivery remain unaffected.

Shipping charges

Any shipping charge is disclosed before payment. Charges may depend on the delivery PIN code, packed weight, parcel dimensions and selected service. No free-shipping promise applies unless shown with the order. We will not add an undisclosed shipping charge after purchase without your agreement. For multiple parcels, any additional cost must be disclosed and accepted in advance.

Tracking and delivery

Where tracking is available, we share the courier and tracking information after dispatch. Please provide a complete address, correct PIN code and reachable phone number. Contact us immediately if an address correction is needed; changes after dispatch depend on the courier and cannot always be made.

If tracking says delivered but you have not received the parcel, notify us promptly. We will investigate with the courier. If a parcel arrives visibly tampered with or seriously damaged, photograph it where safe and contact us; do not use an unsafe item. A courier scan alone does not prevent you from reporting non-delivery.

Failed delivery and returned parcels

If delivery cannot be completed, we will contact you to agree redelivery or cancellation. Any actual extra cost caused by an incorrect address or an unsuccessful delivery attributable to the customer will be explained and agreed before a redelivery or deduction. We do not automatically forfeit the entire payment. No additional delivery cost is charged where the failure is our responsibility.

Returns

Return eligibility, return-shipping responsibility and refund timing are set out in our Returns & Refunds Policy. Please obtain instructions before sending a return; the registered office is not automatically the return-processing address.

For assistance, email support@bhaagyavaan.com with your order number and the details of your request. Bhaagyavaan is operated by Lokmitra Ventures Private Limited.